Billing FAQ
Here are answers to common questions about ProVocis subscriptions and billing.
1 How do I manage my subscription?
All ProVocis subscriptions are managed by Apple (App Store) and Google (Google Play Store). You can update, cancel, or check your billing details through:
-
For iOS users: Manage subscriptions in the App Store
-
For Android users: Manage subscriptions in Google Play
ProVocis does not process direct payments or store your billing information.
2 Will I be notified about price changes?
Yes! If there are any subscription price changes, you will be notified by Apple or Google Play before the new pricing takes effect. You will have the option to accept the new price or cancel your subscription.
Price Change Notifications
Both Apple and Google are required to notify you of any price changes. You'll receive an email at least 30 days before any price increase takes effect.
3 How do I cancel my subscription?
To cancel:
- Go to your App Store (iOS) or Google Play Store (Android).
- Find your subscriptions section.
- Select ProVocis and tap Cancel Subscription.
Your subscription will remain active until the end of the current billing period.
4 Do you offer refunds?
Refund requests are handled by Apple and Google Play based on their respective policies:
iOS Users
Android Users
Since ProVocis does not process payments directly, we cannot issue refunds ourselves.
5 What happens if my payment fails?
If your payment fails, your subscription may be paused until you update your payment method in the App Store or Google Play Store. You will receive an email notification from them regarding the issue.
Payment Recovery
Both Apple and Google will attempt to recover the payment multiple times before canceling your subscription. You'll typically have a grace period to update your payment information.
6 Can I switch between plans?
Yes! You can upgrade or downgrade your subscription at any time through the Apple App Store or Google Play Store. Changes take effect in the next billing cycle.
Upgrading
When you upgrade to a higher-tier plan, you'll typically get immediate access to the new features, with a prorated charge for the remainder of your current billing cycle.
Downgrading
When downgrading, your current plan will remain active until the end of your billing cycle, then switch to the lower-tier plan at renewal.
Still have questions?
If you have any other billing questions, please contact our support team.
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